WiFi at Club Sites
WiFi on Hayfield
Your guide to wi-fi internet access on Club sites
What is Wi-Fi
Wi-Fi is a radio signal that allows laptop computers and some mobile phones to connect to the internet without a wired connection. More and more devices use WiFi to connect to the internet, common examples are laptops and some mobile phones.
How to connect to Wi-Fi
First you need to connect to the Wi-Fi network by searching for a signal on your device. Once a Wi-Fi signal is obtained, you can then open a browser. This presents a login page where you can select to pay by credit card or by voucher for Site Wi-Fi. It is a good idea for you to check that you can get this landing page before purchasing a voucher from reception.
Logging In
To complete the login process you can buy a voucher from the site reception or use your credit or debit card for one of the three durations available that you intend to use. Once you have entered your details you will be allowed access to the internet to browse websites, chat on Skype, download music files, send and receive emails etc; and the clock is started. When the duration of time that has been purchased expires, the user cannot access the internet and will need to buy more access time.
Site Wi-Fi Coverage and Internet Speed
Site Wi-Fi coverage typically extends 50 to 100 meters from the antenna. Ideally line of sight is desired to provide the best possible signal. The speed of the internet connection is dependent upon the distance to the local BT exchange from the Site and the number of users trying to use the service at the same time. The environment has an impact on Wi-Fi coverage, such as
- Dense trees cause significant signal loss
- Water such as heavy rain, on the leaves of trees or exterior surfaces causes signal loss e.g. wet tent canvas
- Some tinted metalized windows / blinds stop the signal
Product Information
The Site Wi-Fi network is owned by The Club and will be powered by Wicoms Ltd. The service will provide internet access for campers with laptops and other Wi-Fi enabled devices from hotspots on the majority of Club Sites (88 Sites).
A hotspot is defined as a small area that gives wireless internet access. The Site team will advise where the hotspots are at each Club Site.
- £2 voucher for 1 day/500mb – only be available from reception
The voucher is valid for 24 hours or 500mb internet access after first login whichever occurs first. Limited to one device at one time only. Terms and conditions apply.
- £10 voucher for 1 week/3.5gb – available from reception and on-line
The voucher is valid for 168 hours (1 week) or 3.5gb internet access after first login whichever occurs first. Limited to one device at one time only. Terms and conditions apply.
- £42 voucher for 1 year/12gb –available from reception and on-line
The voucher is valid for 1 year or 12gb internet access after first login whichever occurs first. Limited to one device at one time only. Terms and conditions apply.
These prices represent great value for money giving you the option to surf the web, chat on Skype, download music or films or send and receive emails.
BT Openzone
BT Openzone is a WiFi network service that is provided using the same Wi-Fi router and antenna as Site WiFi. Customers with their own BT Openzone accounts can use the service to get online instead of the Site Wi-Fi service. Site Wi-Fi vouchers cannot be used on the BT Openzone network. BT Openzone vouchers will not be sold at sites. BT Openzone have their own support number 0800 022 33 22 and BT Openzone customers should only call this number for assistance.
How to get help
The helpdesk telephone number for problems getting Site Wi-Fi access is 01253 501 655. This number appears on the landing page and on the back of the voucher. Customers can call between the hours of 8:30am to 6.30pm everyday apart from Christmas Day and Boxing Day to get assistance with connection to the internet. Calls to the helpdesk cost 4.25p per minute from a BT landline, other operators may charge an additional rate.
Site Wi-Fi Vouchers
Club Sites offering the Site Wi-Fi service
Each of the 88 Club Sites will have hotspots, making it a convenient way for you to stay in touch with friends and family when they are away. The below table shows whether a Club Site has Wi-Fi available and the name of the internet access provider.
| Site name |
County |
WiFi |
Provider |
BT Openzone |
| Adgestone |
Isle of Wight |
 |
Site WiFi |
|
| Alton, the Star |
Staffordshire |
|
Site WiFi |
|
| Ashbourne |
Derbyshire |
|
Independant |
 |
| Bakewell |
Derbyshire |
|
Site WiFi |
|
| Bala |
Gwynedd |
|
Site WiFi |
|
| Barnard Castle |
Country Durham |
|
Site WiFi |
|
| Beadnell Bay |
Northumberland |
|
Site WiFi |
|
| Bellingham |
Northumberland |
|
Independent |
|
| Blackmore |
Worcestershire |
|
Site WiFi |
|
| Boroughbridge |
North Yorkshire |
|
Site WiFi |
|
| Bude |
Cornwall |
|
Site WiFi |
|
| California Cross |
Devon |
|
Site WiFi |
|
| Cambridge |
Cambridgeshire |
|
Site WiFi |
|
| Cannock Chase |
Staffordshire |
|
Site WiFi |
|
| Canterbury |
Kent |
|
Site WiFI |
|
| Cardigan Bay |
Ceredigion |
|
Site WiFi |
|
| Charmouth |
Dorset |
|
Independent |
|
| Cheddar |
Somerset |
|
Independent |
|
| Chertsey |
Surrey |
|
Site WiFi |
|
| Chichester |
Hampshire |
|
Site WiFi |
|
| Chipping Norton |
Oxfordshire |
|
Site WiFi |
|
| Clent Hills |
West Midlands |
|
Site WiFi |
|
| Clitheroe |
Lancashire |
|
Site WiFi |
|
| Conkers |
Derbyshire |
|
Site WiFi |
|
| Corfe Castle |
Dorset |
|
None |
|
| Crowborough |
Sussex |
|
Site WiFi |
|
| Crowden |
Derbyshire |
|
None |
|
| Culzean Castle |
Ayrshire |
|
Site WiFi |
|
| Damage Barton |
Devon |
|
None |
|
| Dartmoor Barley Meadow |
Devon |
|
Independent |
|
| Dartmouth |
Devon |
|
None |
|
| Delamere Forest |
Cheshire |
|
Site WiFi |
|
| Delamont Country Park |
Killyleagh |
|
Site WiFi |
|
| Derwentwater - The Oval |
Cumbria |
|
Site WiFi |
|
| Derwentwater - Walker Park |
Cumbria |
|
Site WiFi |
|
| Devizes |
Wiltshire |
|
Site WiFi |
|
| Dingwall |
Highlands |
|
Site WiFi |
|
| Drayton Manor |
Staffordshire |
|
Site WiFi |
|
| Dunbar |
East Lothian |
|
Site WiFi |
|
| Dunstan Hill |
Northumberland |
|
Site WiFi |
|
| Ebury Hill |
Shropshire |
|
Site WiFi |
|
| Eskdale |
Cumbria |
|
None |
|
| Folkestone |
Kent |
|
Site WiFi |
|
| Glencoe |
Argyll |
|
None |
|
| Graffham |
West Sussex |
|
Site WiFi |
|
| Gullivers, Milton Keynes |
Buckinghamshire |
|
Site WiFi |
|
| Haltwhistle |
Northumberland |
|
Site WiFi |
|
| Hayfield |
Derbyshire |
|
Site WiFi |
|
| Hereford |
Herefordshire |
|
Independent |
|
| Hertford |
Hertfordshire |
|
Site WiFi |
|
| Horsley |
Surrey |
|
Site WiFi |
|
| Inverewe Gardens |
Highlands |
|
Site WiFi |
|
| Jedburgh |
Borders |
|
Site WiFi |
|
| Kelvedon Hatch |
Essex |
|
Site WiFi |
|
| Kendal |
Cumbria |
|
Site WiFi |
|
| Kessingland |
Suffolk |
|
Site WiFi |
|
| Keswick |
Cumbria |
|
Site WiFi |
|
| Kingsbury Water Park |
West Midlands |
|
Site WiFi |
|
| Lauder |
Borders |
|
Site WiFi |
|
| Leek |
Staffordshire |
|
Site WiFi |
|
| Llanystumdwy |
Gwynedd |
|
Site WiFi |
|
| Luss |
Argyll & Bute |
|
Site WiFi |
|
| Lynton |
Devon |
|
Site WiFi |
|
| Mablethorpe |
Lincolnshire |
|
Site WiFi |
|
| Milarrochy Bay |
Argyll & Bute |
|
Site WiFi |
|
| Minehead |
Somerset |
|
Site WiFi |
|
| Moffat |
Dumfrieshire |
|
Site WiFi |
|
| Moreton |
Dorset |
|
Site WiFi |
|
| Nairn |
Morayshire |
|
Site WiFi |
|
| Norman's Bay |
East Sussex |
|
Site WiFi |
|
| Norwich |
Norfolk |
|
Site WiFi |
|
| Oban |
Argyll |
|
Site WiFi |
|
| Oldbury Hill |
Kent |
|
Site WiFi |
|
| Oswestry |
Shropshire |
|
Independent |
|
| Oxford |
Oxfordshire |
|
Site WiFi |
|
| Polstead |
Suffolk |
|
Independent |
|
| Ravenglass |
Cumbria |
|
Independent |
|
| Rhandirmwyn |
Carmarthenshire |
|
Site WiFi |
|
| Rosemarkie |
Highlands |
|
Site WiFi |
|
| Salisbury |
Wiltshire |
|
Site WiFi |
|
| Sandringham |
Norfolk |
|
Site WiFi |
|
| Scarborough |
North Yorkshire |
|
Site WiFi |
|
| Scone |
Perth |
|
Site WiFi |
|
| Sennen Cove |
Cornwall |
|
Site WiFi |
|
| Sheriff Hutton |
North Yorkshire |
|
Site WiFi |
|
| Skye |
Highlands |
|
Independent |
|
| Slapton Sands |
Devon |
|
Site WiFi |
|
| Slindon |
Sussex |
|
Site WiFi |
|
| Slingsby |
North Yorkshire |
|
Site WiFi |
|
| Speyside by Craigellachie |
Morayshire |
|
None |
|
| St David's |
Pembrokeshire |
|
Site WiFi |
|
| St Neots |
Cambridgeshire |
|
Site WiFi |
|
| Tarland by Deeside |
Aberdeenshire |
|
Site WiFi |
|
| Tavistock |
Devon |
|
Site WiFi |
|
| Teversal |
Nottinghamshire |
|
Independent |
|
| Theobalds Park |
Hertfordshire |
|
Site WiFi |
|
| Thetford Forest |
Norfolk |
|
Independent |
|
| Tregurrian |
Cornwall |
|
Site WiFi |
|
| Trewan Hall |
Cornwall |
|
None |
|
| Troutbeck |
Cumbria |
|
Independent |
|
| Umberleigh |
Devon |
|
Site WiFi |
|
| Verwood, New Forest |
Dorset |
|
Site WiFi |
|
| Veryan |
Cornwall |
|
Site WiFi |
|
| Walton on Thames |
Surrey |
|
Site WiFi |
|
| West Runton |
Norfolk |
|
None |
|
| Weston Super Mare |
Somerset |
|
Site WiFi |
|
| Winchcombe |
Gloucestershire |
|
Site WiFi |
|
| Windermere |
Cumbria |
|
Site WiFi |
|
| Wolverley |
Worcestershire |
|
Site WiFi |
|
| Woodhall Spa |
Lincolnshire |
|
Site WiFi |
|
Downloads:
Terms and Conditions
The terms and conditions of the Site Wi-Fi internet service can be found on the landing page when you connect to the Wi-Fi service on a Camping and Caravanning Club Site.
If you experience any problems with your Wi-Fi service please call the hotline on 01253 501655. Calls to the hotline cost 4.25p per minute from a BT landline, other operators may charge an additional rate.
Please refer to the downloads above for the Site Wi-Fi Complaints Procedure.
Legals
Terms of Use
Privacy Policy
Fair Usage Policy
Code of Practice